Unlayer is a leading SaaS company specializing in email, landing page, and document design tools and solutions. Our mission is to empower businesses and individuals to create stunning, responsive emails without the need for coding expertise.

We are seeking a passionate and skilled Developer Advocate to join our growing team at Unlayer. As a Developer Advocate, you will play a crucial role in bridging the gap between our product development team and our developer community.

Job Responsibilities:

Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK
Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback
Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities
Collaborate with the product team to incorporate developer feedback into future product roadmaps
Assist in troubleshooting and resolving developer issues
Diagnose and troubleshoot software issues reported by customers, including but not limited to user interface problems, integration issues, and API errors.
Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions.
Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.
Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries.

Requirements:

3+ years of experience in software development, preferably in web technologies
Advanced understanding of HTML, CSS, Javascript & SDK
Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users
Ability to remain calm and professional in challenging situations
Strong problem-solving skills and attention to detail
Experience with public speaking and presenting technical concepts to diverse audiences
Passion for developer tools and email marketing technologies
Must be able to work EST or CST hours
Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field
Experience with email design and development
Understanding of Vanilla JS, Vue, Angular and React a plus
Previous experience in a developer relations or advocacy role
Contributions to open-source projects
Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus

Salary and Perks:

Competitive market salary.
Annual increments and performance-based bonuses.
Comprehensive medical insurance for employees, spouses, and children.
Learning and development allowance.
Provident fund and EOBI.
Remote work
Health and Fitness Allowance
Collaborative work environment with regular recreational activities such as monthly dinners and family events.